Inefficient service level management erodes customer confidence in e-banks; ClarITeam launches White Paper on controlling the performance and availability of the IT system in e-banking.

M2 PRESSWIRE-16 August 2000-ClarITeam: Inefficient service level management erodes customer confidence in e-banks; ClarITeam launches White Paper on controlling the performance and availability of the IT system in e-banking (C)1994-2000 M2 COMMUNICATIONS LTD

RDATE:17082000

Service level agreements and management will prevent disastrous infrastructure failure on online banking sites, according to managed service provider, ClarITeam.

In a new White Paper, the company explains why online banks are losing the confidence of their customers and how this can be improved. ClarITeam cites infrastructure failure as the cause of down time of Internet banking sites. The paper explains that failure of many online banks is mainly due to lack of availability and low IP performance.

ClarITeam advises instigating service level agreements (SLAs) and service level management (SLMs) which give confidence to the bank and its customers that the Web site will remain stable. Such effective preparation, monitoring and measuring can prevent disastrous Web site downtime that can have a profound effect on customer retention.

"SLMs will enable e-banks to restore customer confidence by maintaining performance and anticipating problems following the adverse press recently received by online banks," said Claus Nicolas Kourim, president and CEO at ClarITeam. "With customers being ever more fickle and demanding, the IT systems a bank chooses to implement need to work faultlessly. If the systems do not have a performance and availability level of 100%, customers are going to go elsewhere and there are now enough competitors in the market with enough differing offerings, to make this possible. SLMs allow banks to restore customer confidence by maintaining performance and anticipating problems."

For further information about ClarITeam, and to read the White Paper, visit the Web site at www.clariteam.com.

NOTES TO EDITORS

Established in May 1999, ClarITeam is a Managed Service Provider (MSP) providing businesses with quality of service and performance analysis of IT systems in regards to business processes. Through its VisibilityTM service, it supplies businesses with a precise view of the performance of each element in the information system, in relation to the business processes of the company.

This enables organisations to anticipate critical situations, and to justify and plan ahead for modifications. Businesses can implement and continuously improve SLAs with users and vendors and align information systems to their changing requirements.

ClarITeam was set up following investment from a financial consortium including France Telecom (Innovacom), Dassault Developpement and Sofinnova US.

ClarITeam has an international e-Service Centre in London, with offices in Munich and Paris.

CONTACT: Alex Shepherd/Annette Ryszkowska, LEWIS, the IT PR agency Tel: +44 (0)20 7802 2626 Fax: +44 (0)20 7802 2627 e-mail: alexs@lewispr.com WWW: http://www.lewispr.com Cecile Gauvrit, ClarITeam Tel: +44 (0)1923 294 607 Fax: +44 (0)1923 294 610 e-mail: cgauvrit@clariteam.com WWW: http://www.clariteam.com

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